Please read these terms carefully before hiring equipment or engaging our services.
In these Terms and Conditions:
2.1 All bookings must be confirmed in writing (email is acceptable) by both parties before they are considered binding.
2.2 A booking is only confirmed once AmpWave has issued a written confirmation and any required deposit has been received.
2.3 AmpWave reserves the right to decline any booking at its discretion without obligation to provide reasons.
2.4 The Client is responsible for ensuring that all information provided at the time of booking — including event date, venue, audience capacity, and equipment requirements — is accurate. Changes must be communicated in writing as early as possible.
3.1 All Quotes are provided in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
3.2 Quotes are valid for 14 days from the date of issue unless stated otherwise.
3.3 Final pricing is based on the Equipment and Services actually used on the day of the Event. Where agreed Equipment is not used, charges may be adjusted accordingly.
3.4 AmpWave will not charge for Equipment or Services that were not agreed upon in advance without prior written consent from the Client, except where additional resources are requested by the Client on the day of the Event.
3.5 Travel and accommodation costs (where applicable) will be communicated in the Quote and are in addition to Equipment and Service fees.
4.1 Unless otherwise agreed in writing, a deposit of 30% of the total quoted amount is due upon booking confirmation.
4.2 The remaining balance is due no later than 48 hours prior to the event, unless alternative payment terms have been agreed in writing.
4.3 Payment may be made by bank transfer (EFT) or such other methods as agreed by AmpWave. Details will be provided on the invoice.
4.4 Invoices not paid by the due date may attract a late payment fee of 5% of the outstanding amount per week, commencing from the due date.
4.5 AmpWave reserves the right to withhold Services or Equipment until outstanding payments are received.
5.1 All cancellations must be submitted in writing to [email protected].
5.2 The following cancellation fees apply based on notice given prior to the event date:
5.3 Postponements are subject to availability. Where a new date is agreed, deposits may be transferred at AmpWave's discretion.
5.4 AmpWave shall not be liable for any cancellations or postponements caused by circumstances beyond its reasonable control, including but not limited to extreme weather, illness, venue closure, or natural disasters (Force Majeure). In such cases, AmpWave will endeavour to reschedule or provide a partial refund where reasonable.
6.1 The Client is responsible for providing a safe, accessible, and suitable venue and working environment for AmpWave personnel and Equipment.
6.2 The Client must ensure that adequate power supply (as specified by AmpWave) is available at the venue at no additional cost to AmpWave.
6.3 The Client must ensure that all necessary permits, licences (including noise or public entertainment permits), and approvals are obtained prior to the event. AmpWave accepts no liability for events delayed, interrupted, or cancelled due to missing permits.
6.4 The Client must not operate, modify, move, or connect additional devices to AmpWave Equipment without the express permission of an AmpWave technician.
6.5 The Client is responsible for the safety and supervision of their guests and must ensure that Equipment is not tampered with, misused, or subjected to unreasonable conditions.
7.1 Equipment remains the property of AmpWave at all times.
7.2 The Client accepts full responsibility for any damage to, loss of, or theft of Equipment from the time it arrives at the venue until it is collected or returned to AmpWave.
7.3 In the event of damage or loss, the Client will be liable for the full cost of repair or replacement at current market value, as determined by AmpWave.
7.4 Equipment must be kept in a secure location and protected from exposure to excessive heat, moisture, liquids, or rough handling.
7.5 AmpWave technicians have the authority to cease operation of Equipment at any time if they reasonably believe that continued operation poses a risk to equipment, personnel, or audience safety.
8.1 To the extent permitted by Australian law, AmpWave's total liability for any claim arising from these Terms shall not exceed the total amount paid by the Client for the relevant Event.
8.2 AmpWave is not liable for any indirect, consequential, or special loss including (but not limited to) loss of revenue, reputation, or data arising from the provision or failure to provide Equipment or Services.
8.3 The Client agrees to indemnify and hold AmpWave harmless from any claims, damages, or costs (including legal costs) arising from the Client's breach of these Terms, negligent act, or failure to obtain required permits.
8.4 AmpWave will not be held responsible for audio quality limitations caused by factors outside its control, including (but not limited to) poor venue acoustics, pre-existing electrical interference, or unreasonable requests made during the Event.
9.1 Neither party shall be held liable for failure or delay in performing obligations under these Terms where such failure or delay results from events beyond reasonable control, including natural disasters, government restrictions, pandemics, or acts of God.
9.2 The affected party must notify the other in writing as soon as reasonably practicable upon becoming aware of a Force Majeure event.
10.1 AmpWave retains ownership of all intellectual property, documentation, and technical know-how related to its Equipment and Services.
10.2 The Client grants AmpWave permission to use photographs or videos taken at the Event for promotional purposes (website, social media, portfolio) unless the Client provides written notice to the contrary prior to the Event.
11.1 AmpWave collects and handles personal information in accordance with the Australian Privacy Act 1988 (Cth).
11.2 Information collected from Clients is used solely for the purpose of fulfilling bookings and communicating about Services. It will not be sold or disclosed to third parties except where required by law.
11.3 To request access, correction, or deletion of your personal information, contact us at [email protected].
12.1 In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation.
12.2 If a dispute cannot be resolved within 30 days, the parties may agree to engage a neutral mediator before commencing formal proceedings.
12.3 These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of NSW.
13.1 AmpWave reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date.
13.2 Continued use of AmpWave's services after the effective date of updated Terms constitutes acceptance of those Terms.
14.1 These Terms, together with any written Quote or booking confirmation, constitute the entire agreement between AmpWave and the Client in relation to the hire of Equipment and/or Services.
14.2 No verbal representations or prior negotiations shall form part of this agreement unless expressly incorporated in writing.
Questions about these Terms? We're happy to clarify anything before you book.
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